Volunteer Mental Health Support Worker
Duration: - 2026-01-31
Job Position: Mental Health Worker
Diaspora Outreach CIC
Wyncliffe Gardens, Cardiff, CF23 7

Job Description
Location: Remote and/or Community-Based (varies by program)
Hours: Flexible – Minimum 4 hours per week
Reporting to: Volunteer Coordinator / Programme Lead
Type: Volunteer (Unpaid, with references and training provided)
Role Purpose
To provide compassionate, culturally sensitive mental health support and signposting for individuals from African, Asian, and other diaspora communities who are experiencing emotional or psychological challenges.
Key Responsibilities
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Offer non-clinical emotional support to service users via phone, online platforms, or in-person sessions.
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Support clients in navigating access to mental health services, including referrals to NHS or third-party providers.
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Work alongside the team to raise awareness of mental health stigma in diaspora communities.
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Contribute to support groups, workshops, or community events focused on mental well-being.
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Maintain confidential and accurate records of interactions and service user needs.
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Attend training and reflective sessions provided by Diaspora Outreach UK.
Essential Skills & Qualities
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Satisfactory DBS clearance
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Compassionate, empathetic, and a good listener
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Understanding of cultural sensitivity and barriers to accessing mental health support
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Strong communication skills
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Ability to work independently and maintain confidentiality
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Willingness to learn and engage with ongoing training
Desirable Experience
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Background or training in psychology, counselling, social care, or mental health
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Experience working within African or Asian communities
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Awareness of safeguarding procedures
What We Offer
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Ongoing support and supervision
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Access to mental health and safeguarding training
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Volunteer certificate and references upon request
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The opportunity to make a real difference in underrepresented communities